We are a specialty plant store based out of Brooklyn, NY. As live plants are delicate and they require care after receiving, we do not currently offer refunds. However, if the plant arrives damaged or with issues, we will try our best to rectify the situation. All plants are shipped with heat packs in the winter and ample protective packing. We want our customers to be satisfied and we would like you to send any issues with plants on arrival to us via our contact page. Please include photos.
Babylonica sends out plants on Mondays, Tuesdays and Wednesdays in the winter months in order to avoid weekend delays. Our plants are shipped using UPS for most shipments. For Eastern states, plants will arrive within 3 days after shipping and for Western States, within 5 days after shipping. Please make sure someone will be able to unpack and water the plant upon arrival as shipping does shock the plant.